Solutions and Services “Good to the Last Byte” – Guaranteed
From live support to 24-hour-a-day maintenance agreements and free program updates, Edible Software food inventory programs come with our "good to the last byte" guarantee: we are completely committed to keeping you operating and profiting, 24/7/365.
Fast-Access Support. We understand the importance of live, available, fast support. We are here for you and your business around the clock. If the need arises, you will always be able to speak directly to a caring Edible Software professional about any issue, without the need for voice mail, long wait times or menu options.
Conversion and Customization. We will gladly assist you with the conversion of your data from your manual or old computer system to Edible Software. We will perform any needed analysis in order to custom-modify any programs on your behalf, and we guarantee that even though Edible Software is updated regularly, you will never lose any custom-modified programs or have to pay for custom work a second time.
Beyond the Sale. A critical service goal is to ensure that Edible Software programs continue to meet your requirements and your needs long after the sale is made.
It is our responsibility to always be your dependable technology business partner and so our company's support and assistance does not stop after the sale. Edible Software's team of specialists is always willing to assist and advise you about any procedural, accounting or internal control issues that may be needed.
Every Software Maintenance Agreement guarantees each client a 24 x 7 timely response to any problem that may come up, as well as free software updates, free telephone support time and free new-employee training each year. .
Remote – and Not-So-Remote – Action. No matter where you're located, our full-time personnel can provide secure, reliable, remote support via the Internet. By viewing your system on-line or having you view ours, we can quickly review and answer any questions that you may have, or review any problem.
Our support and programming team treat any and all issues as urgent and will do whatever it takes to ensure continued productivity – guaranteed.